Frequently Asked Questions

Everything you need to know about your Batch order.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Are your materials sustainably sourced?

Yes, Batch is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and small-batch production to minimize waste and ensure high-quality craftsmanship.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment plans through Klarna.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.